Last updated: 25 November 2025
Highfield Joinery and Building Services Ltd (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website or contact us.
- Who we are
Highfield Joinery and Building Services Ltd
Company registration number: 04892051
Registered office:
15A Sawley Park
Nottingham Road
Derby
DE21 6AS
Email: enquiries@highfieldbuildingservices.co.uk
Telephone: 01332 295996
We are the data controller responsible for your personal data.
- What personal data we collect and why
a) Information you provide through our contact form or by emailing/calling us
- Your name
- Your email address
- Your telephone number
- Any details you include in your message
Purpose: To reply to your enquiry, provide quotations, arrange site visits, or deliver the joinery and building services you request.
Legal basis: Legitimate interests (necessary to respond to your enquiry and provide our services) and, if you become a customer, to perform our contract with you.
b) Information collected automatically via cookies and analytics
When you visit our website we automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the site
- Referring site and navigation path
We use Google Analytics (provided by Google LLC) to understand how visitors use our website so we can improve it.
Legal basis: Consent (via the cookie banner) and legitimate interests (website improvement).
- Cookies
Our website uses cookies and similar technologies:
- Essential cookies – required for the website to work properly
- Analytics cookies – Google Analytics cookies (_ga, _gid, etc.) to collect anonymous usage statistics
You can accept or reject non-essential cookies using the cookie banner that appears on your first visit. You can also manage cookies in your browser settings at any time.
- Who we share your data with
- Google LLC (Google Analytics) – data may be transferred to and stored on servers in the United States. Google participates in the EU-U.S. Data Privacy Framework.
- Professional advisers (accountants, lawyers, insurers) when required.
- HM Revenue & Customs, regulators, and other authorities if required by law.
We do not sell your personal data to anyone.
- International transfers
Data processed by Google Analytics may be transferred outside the UK/EEA (mainly to the USA). We only allow this where suitable safeguards are in place, such as the EU-U.S. Data Privacy Framework and the UK International Data Transfer Addendum. - How long we keep your data
- Contact form enquiries: up to 3 years from last contact
- Customer/project records (once you become a client): 7 years after project completion (for legal, tax, and warranty purposes)
- Google Analytics data: up to 26 months (then automatically anonymised or deleted by Google)
- Your legal rights
Under UK data protection law you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Request a copy of your data (data portability)
- Withdraw consent where we rely on it
- Complain to the Information Commissioner’s Office (www.ico.org.uk)
To exercise any right, email enquiries@highfieldbuildingservices.co.uk or call 01332 295996. We will respond within one month.
- Security
We protect your data using SSL encryption, secure hosting, access controls, and other appropriate technical and organisational measures. - Third-party links
Our website may contain links to other websites. We are not responsible for their privacy practices. - Changes to this policy
We may update this policy from time to time. The new version will be posted on this page with an updated “last updated” date. - Contact us
If you have any questions about this privacy policy or how we handle your data, please contact:
Highfield Joinery and Building Services Ltd
15A Sawley Park, Nottingham Road, Derby, DE21 6AS
Email: enquiries@highfieldbuildingservices.co.uk
Phone: 01332 295996